Shipping & fulfilment

How do I resolve issues with Simplified Shipping Settings and access its features?

To resolve issues with Simplified Shipping Settings, you can review the documentation for more information on available shipping options, test your shipping settings before going live, and reach out to Walmart Marketplace support for assistance with shipping errors or delays. Additionally, you can access Simplified Shipping Settings features by going to the Shipping section in your Walmart Marketplace account, where you can set up your shipping rates and options and manage your shipping settings.

What happens when there is an error in creating an Inbound Order (IO) on Walmart's platform?

The Inbound Order creation fails due to various errors such as SKU not in WFS catalog, missing required information, invalid product ID, duplicate Inbound Order ID, or duplicate Product ID.

How can I cancel customer WFS inbound order?

If you need to cancel an Inbound Order that you created, you can call the Cancel Inbound Shipment API. You can cancel an inbound order before the shipment arrives at the WFS fulfillment center. Individual shipments within an Inbound Order might not be canceled individually; you must cancel an entire IO.

Note: You cannot cancel a Shipment if its status is "Receiving in progress," "Closed," or "Canceled. " To verify the status, call the GET Inbound Shipments API.

To cancel an Inbound Order, call DELETE /v3/fulfillment/inbound-shipments{inboundOrderId} and specify the Order ID inboundOrderId as a URL path parameter.

To learn more about cancel order, visit: Cancel an inbound order (IO).

How do I resolve issues with MCS Order Management?

To resolve issues with MCS Order Management, you can review the MCS Order Management documentation for more information on available endpoints and parameters, test your order management settings before going live, and reach out to Walmart Marketplace support for assistance with order management errors or delays.